top of page

Refund Policy

Clear Communication Before Booking

Before any appointment is confirmed:

  • Clients receive full details of the service, including design expectations, time required, and pricing.

  • Our booking system includes acceptance of our Terms of Service, Refund Policy, and studio guidelines.

  • We explain any limitations (such as tattoo placement, skin conditions, or design feasibility) prior to confirmation.
    Clients must agree to these terms before finalizing a booking.

Secure Online Payments

All bookings and payments are handled securely through our online system. Clients receive:

  • An email confirmation summarizing the booking and amount paid.

  • A secure transaction ID for future reference.

  • A clear billing descriptor: MS TECH LLC.

Support is always available via contact Info@mstechsolutions.store.

Appointment Process & Documentation

To ensure full transparency:

  • Appointment reminders and design previews (if applicable) are sent in advance.

  • Photos of completed work are maintained as service records.

  • Notes related to client approvals or design changes are logged.

 

This documentation protects both the client and artist from potential misunderstandings.

Refund Policy

1. Refund & Return Policy for Standard Products

  • A full refund will be issued if the customer is not satisfied with the product, subject to the terms below.

  • Customers may request a return or exchange for defective, damaged, or incorrect items, or if the product has not been delivered.

  • Refund or return requests must be submitted within 7 days of the delivery date.

  • No refunds or returns will be accepted after 7 days from the date of delivery.
     

2. Refund Policy for Customized Products (Bracelets, Rings, Necklaces, Chains, and Other Custom-Made Items)
All payments made to MS TECH SOLUTIONS LLC for customized products are final and non-refundable, unless otherwise agreed in writing.
By making a payment, the customer acknowledges and agrees that:

  • No refunds will be issued for customized products for any reason, including but not limited to a change of mind, dissatisfaction with the finished product, or cancellation of the order after production has begun.

  • Once payment has been processed, the customer waives any right to request a refund or initiate a chargeback, except where required by applicable law.

  • Customers are encouraged to carefully review all product specifications, customization details, pricing, and order information before completing their purchase.

Refund Procedure

Genral Products:

•  If you did not receive your order, if the product is defective, or if you are not satisfied, you are eligible for a full refund.

•  To claim your refund, please contact us through our official phone number or email.

•  Once verified, we will promptly issue your full refund.

​

Customized Products:

•  Payments for customized Orders are non-refundable.

•  Since these designs are made specifically for you, we cannot offer refunds once the order has been placed.

Dispute Resolution Procedure

If a dispute is raised through your payment provider:

​

  • We promptly provide all documentation (e.g., booking confirmation, Tracking ID,communication, design proofs).

  • We work with the payment processor to resolve the issue swiftly and fairly.

  • We may also contact you directly to resolve the matter amicably.

bottom of page